Frequently Asked Questions
Answers to your questions
You can fill out the online reservation form on our website, send a message via WhatsApp (+90 532 123 45 67) or call us. Your reservation will be confirmed with a confirmation email.
We track all flights in real-time. If your flight is delayed, your driver will be automatically notified and will wait for you according to your new arrival time. No additional charge.
Yes, free baby seat service is available in all our vehicles. Just mention your child's age and weight during reservation.
You can pay the driver in the vehicle by cash (TL, EUR, USD, GBP) or credit card. Online advance payment is not required.
Free cancellation up to 12 hours before transfer time. Later cancellations are subject to 50% charge. No refund for cancellations less than 6 hours before.
Your driver will wait for you at the airport exit with a sign bearing your name. We also share live location via WhatsApp.
Yes, we provide 24/7 service. We also provide transfer service at night or early morning hours. No additional night charge.
As standard, you can carry 1 suitcase and 1 hand luggage per person. For extra luggage, please inform us during reservation so we can arrange a suitable vehicle.
Our prices are fixed based on distance, vehicle type and number of passengers. There are no additional charges like traffic, waiting or night fees.
Yes, we offer 60 minutes free waiting time for airport transfers. This is enough time for you to collect your luggage and pass through customs.
Still have questions?
Our support team is happy to help you.